This Technical Support Professional Certificate is a beginner-friendly program designed to launch your career in tech — no prior IT experience required.
You’ll learn how to diagnose and solve common technical issues, manage computer systems, and provide user support with confidence. From basic networking to cybersecurity practices, the course introduces you to real-world tools like ticketing systems and service-level agreements (SLAs).
Over three months, you’ll gain hands-on experience through practical tasks, real-life case studies, and guided projects. By the end of the course, you’ll be ready for roles like IT support executive, system administrator, or helpdesk technician — with placement assistance to help you land your first job.
What you’ll learn :
- Introduction to the role of a Technical Support professional
- responsibilities, tools used, and industry expectations.
- Understanding computer hardware input/output devices,
- internal components (RAM, HDD, CPU).
- Understanding operating systems Windows, Linux,
- and macOS basics.
- Software installation, configuration, and uninstallation
- process.
- Introduction to troubleshooting methodology identifying,
- isolating, and resolving common user issues.
Curriculum
- 20 Sections
- 39 Lessons
- 24 Weeks
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- live classYou are invited to a Zoom webinar! When: Feb 21, 2026 03:30 PM India Topic: IT Support : Active Directory, DNS, DHCP, IP ADDRESSES1
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